1. INTRODUCTION

Welcome to Two Brothers Miami ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and at our indoor playground located at 8300 NE 2nd Ave, Miami, FL 33138.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a party, purchase a ticket, or sign up for "The Brotherhood" membership.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us when you use our services:

• Personal Information: Name, email address, phone number, and billing address when you book a service or purchase a product.
• Children’s Information: We collect the names and dates of birth of minors solely for the purpose of safety waivers, membership verification, and age-appropriate activity planning. This information is always provided by the parent or legal guardian.
• Payment Information: Credit card details are processed directly through our secure payment processors (Shopify Payments). We do not store full credit card numbers on our servers.
• Waiver Data: Information submitted via our digital waiver forms, which is legally required for entry into our facility.
• Visual Media: Photos or videos taken during events or open play for security purposes (CCTV) or marketing (with consent).

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and manage your bookings for Open Play, Classes, and Party Packages.
• Administer your "Brotherhood" Membership, including tracking usage and renewals.
• Send you booking confirmations, waiver links, and important updates about your visit.
• Verify the identity and age of children for safety compliance.
• Send marketing communications about new classes, holiday events, or promotions (you can opt-out at any time).

4. SHARING OF YOUR INFORMATION

We do not sell your personal data. We may share information with third-party service providers that help us operate our business, such as:

• Shopify: To power our online store.
• BookThatApp / Booking Systems: To manage our calendar and reservations.
• Waiver Platforms: To securely store legal liability forms.
• Email Marketing Services: To send newsletters and updates.

These third parties are authorized to use your personal information only as necessary to provide these services to us.

5. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. Transactions on our site are protected using SSL (Secure Socket Layer) encryption technology via Shopify.

6. CHILDREN'S PRIVACY

Our services are directed to parents and guardians. We do not knowingly collect personal information directly from children under the age of 13 without parental consent. All data regarding minors is collected from the parent or guardian during the booking or waiver process.

7. PHOTOGRAPHY & MEDIA

By entering Two Brothers Miami, you understand that photography and video recording may occur. We may use these images for our website gallery or social media to showcase our facility. If you do not wish for your child’s image to be used in marketing, please notify our staff upon arrival or contact us in writing.

8. YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your personal data (subject to legal retention requirements for waivers).
• Opt-out of marketing emails by clicking the "unsubscribe" link.